TIME100 Returns & Refund Policy

Last updated: August 13, 2026

At TIME100, we want you to feel confident in your purchase. If you are not completely satisfied, you may request a return within 30 days after receiving your order, subject to the conditions below.

1. Return Eligibility

To qualify for a return, the item must be:

• Unworn and unused
• In the same condition in which it was received
• Returned with all original tags attached
• Returned with all protective films and plastics intact
• Returned with the original packaging, accessories, manuals, gifts, and other included materials
• Accompanied by the receipt or other proof of purchase

Watches showing signs of wear, alteration, damage, resizing, engraving, removed protective films, or missing packaging or accessories may not qualify for a return unless the item arrived defective, damaged, or incorrect.

2. How to Request a Return

To request a return, contact us at contact@time100.net within 30 days after receiving your order.

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs or videos, if the item is damaged, defective, or incorrect

If the return is approved, TIME100 will provide return instructions and the appropriate return address or shipping documentation.

Items returned without prior authorization may not be accepted or eligible for a refund.

3. Return Shipping Costs

TIME100 covers the approved shipping costs for eligible returns and exchanges.

Customers must follow the return instructions provided by TIME100 and use the approved shipping method or return label, where supplied.

TIME100 may not reimburse shipping costs arranged independently by the customer without prior written approval.

Please retain the return receipt and tracking information until the return has been completed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if:

• The item is defective
• The item was damaged during delivery
• You received the wrong product or variant
• Any part of the order is missing

Include your order number and clear photographs or videos showing the issue. TIME100 will review the claim and provide an appropriate resolution, which may include a replacement, exchange, repair, or refund.

Do not return a damaged, defective, or incorrect item before receiving instructions from TIME100.

5. Exchanges

To request an exchange, contact contact@time100.net within 30 days after receiving your order.

Exchanges are subject to:

• Return eligibility
• Product availability
• Inspection of the returned item
• Any price difference between the original and replacement item

If the requested replacement is unavailable, TIME100 may offer an alternative product or issue a refund to the original payment method.

6. Non-Returnable Items

The following items are generally not eligible for return due to a change of mind:

• Products clearly marked “Final Sale”
• Clearance products clearly identified as non-returnable before purchase
• Gift cards
• Personalized, engraved, or otherwise customized products
• Items showing signs of wear, use, alteration, or damage caused after delivery
• Items returned without their original packaging, accessories, or included materials

This exclusion does not apply when an item is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer rights.

Sale-priced products that are not clearly marked “Final Sale” remain eligible for return under the standard conditions of this policy.

7. Return Inspection

We will notify you after the returned item has been received and inspected.

The inspection will confirm whether:

• The returned item matches the authorized return
• The item meets the eligibility requirements
• All original packaging and included materials have been returned
• The item shows signs of use, alteration, or customer-caused damage

We will then notify you whether the refund or exchange has been approved.

8. Refunds

If a refund is approved, it will be issued automatically to the original payment method within 30 business days after approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or local financial system.

Original or return shipping costs covered by TIME100 will not be deducted from an approved eligible return, except where:

• The customer did not follow the approved return procedure
• The customer used an unauthorized shipping method
• The return resulted from an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or failure to cooperate with customs

Any deduction will only be made where permitted by applicable law.

If more than 30 business days have passed since TIME100 approved your refund, contact contact@time100.net.

9. Refunds for Promotional and Bundled Orders

If an item purchased as part of a bundle, gift-with-purchase promotion, or quantity-based offer is returned, any free gift or promotional item associated with the purchase must also be returned in its original condition.

If a promotional item is not returned, TIME100 may deduct its stated value from the refund, where permitted by applicable law.

Refunds for partially returned bundles may be recalculated according to the price that would have applied to the items retained.

10. Order Cancellations

Contact contact@time100.net as soon as possible if you wish to cancel or change an order.

We will try to accommodate the request, but we cannot guarantee cancellation or modification after the order has entered processing or been dispatched.

If an order has already been dispatched, it must be handled through the standard return process after delivery.

11. Statutory Consumer Rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer law.

Where local consumer-protection law provides more favorable rights regarding cancellation, defective goods, refunds, delivery, or returns, those mandatory rights will apply.

12. Contact Us

For return, exchange, or refund assistance, contact:

Email: contact@time100.net
Business hours: Monday–Friday, 9:00 AM–6:00 PM GMT+8

Please include your order number in all return-related correspondence.